Event Services Manager

Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina, each hotel’s exquisite art, music, and cultural influences are deliberately approachable. Designed to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge downtown icon to a premier luxury lodge, Savannah’s entertainment destination, and an elite ski lodge. Kessler Hospitality was the founding member of the Marriott Autograph Collection, introduced with seven Autograph Collection branded hotels. Each property is a bold, original hotel carefully created with style and the individualist traveler in mind.

Located in the heart of the Historic Biltmore Village, Grand Bohemian Lodge Asheville, an AAA Four Diamond Autograph Collection property, boasts a Tudoresque exterior and a vastly individualistic interior. You can take in the view or explore the nearby Blue Ridge Mountains and Pisgah National Forest.

After a day of exploration, relax and unwind at The Spa at Grand Bohemian. Enjoy fine dining at Red Stag Grill, our on-site restaurant, or private dining in the boutique Black Forest Wine Room. Additional experiences include our inspiring art gallery featuring the work of local, regional, and international artists.

The Events Services Manager is responsible for servicing events, including room blocks, social events, weddings, and corporate gatherings. This role is essential in ensuring seamless event execution and maintaining the highest service standards. Operating in a fast-paced luxury environment, the Events Manager acts as the primary liaison between clients and operational departments, ensuring flawless execution and an exceptional guest experience.

• Serve as the primary point of contact for event clients from the point of contract signing through event completion.
• Ensure all details for room blocks, social events, weddings, and corporate events are executed to the highest standards.
• Maintain open communication with clients, addressing inquiries and last-minute changes promptly.
• Collaborate with hotel departments including guest services, reservations, housekeeping, audio-visual, catering, accounting, and engineering to ensure smooth event execution.
• Manage the function book and adjust space allocation to maximize revenue potential.
• Work closely with the Food & Beverage team to develop and propose upscale menus tailored to client needs.
• Review and revise rooming lists, VIP lists, and event orders as necessary.
• Oversee event setups, ensuring all details align with client expectations and hotel standards.
• Provide on-site event support, ensuring seamless coordination between departments.
• Follow up with clients post-event to solicit feedback and generate repeat business opportunities.
• Maintain detailed records within the hotel's sales system, Salesforce/Delphi.
• Participate in hotel training programs and contribute to departmental meetings.
• Uphold the hotel's reputation as a premier luxury destination by maintaining impeccable service standards.

• Minimum of 2 years of progressive experience in event management within a hotel setting.
• Previous experience in a luxury hotel environment preferred.
• Bachelor's degree in Hotel Management, Event Management, or a related field is a plus.
• Certified Meeting Professional (CMP) certification is a plus.
• Strong proficiency in Windows, Microsoft Office Suite, and sales software (Salesforce/Delphi and SocialTables).
• Knowledge of food and beverage service, health department regulations, and liquor laws.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced, high-pressure environment.
• A proactive and detail-oriented approach to event planning and execution.
• Availability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.